Shipping & Returns Policy

Shipping

All Watashi Made pieces are handcrafted with care. Please allow time for production before shipping.

• Delivery Time (Outside Abuja): 2–5 business days after production is completed.

• Once your order has been shipped, you will receive a confirmation update.

We appreciate your patience as each piece is made with intention and attention to detail.

Returns & Exchanges

Due to the handmade nature of our products, we do not offer returns or exchanges for change-of-mind purchases.

We encourage you to take your time when selecting, ensuring it’s the perfect fit for you before placing your order.

Faulty or Incorrect Items

We take quality seriously, but if your item arrives with a fault or does not meet reasonable expectations, please contact us.

Depending on the issue, we will arrange one of the following:

• Repair

• Replacement

• Another suitable resolution

Wear & Tear

Please note that we do not offer refunds or replacements for damage caused over time through regular use.

If you need assistance, feel free to reach out to us by sending a mail to madebywatashi@gmail.com we’re always happy to help.

INTERNATIONAL SHIPPING

For international shipping, please email madebywatashi@gmail.com with your location and bag of interest.

International shipping rates and delivery times may vary depending on the destination country.

Import duties, taxes, and any customs clearance fees are the responsibility of the recipient.

CUSTOMS

Please note that customs and duties fees may be required upon delivery depending on the country of origin, destination country, and the value of the goods being shipped.

Customs and duties fees are set by the local government and are the responsibility of the customer.

Watashi made is not responsible for any customs or duties fees that may be required upon delivery.

It is best to contact the local customs office for more detailed information about applicable fees and regulations.